OK this is getting seriously annoying !!! my modem keeps getting disconnected CONSTANTLY and by constant I mean like almost every half hour / hour ALL DAY so far everyday since joining shaw ( Jan 30 ) I got the 600 speed or whatever and well I am extremely unsatisfied
first off the original tech that set it up did a sloppy job ... like the cable outlet he installed wasn't even mounted onto the wall properly and wont hold the screws in place so the cable/wire was not secure
I don't really care about that so much its the fact that I rent where I live so I'm sure the landlord/owner is going to be thrilled about the appearance that has been made of the multiple screw holes he put in the wall
so then he did whatever it is he did ( his job apparently ) and left
not even a full hour and my connection drops so I contacted him again and he came back and "fixed" it ... not really ... so the next day I have to contact shaw regarding the constant disconnections and again they send another tech to "fix" this issue ...
well NOTHING HAS CHANGED still the same thing less than every hour ALL DAY ... seriously WTF !!!
...if this keeps up I think I will be going back to telus ...
also I don't know if it helps but this is from troubleshooter..
Version:1.0 StartHTML:000000257 EndHTML:000023773 StartFragment:000002055 EndFragment:000023732 StartSelection:000002055 EndSelection:000023732 SourceURL:file:///C:/Users/Just%20Me/AppData/Local/Diagnostics/460911090/2019020908.001/ResultReport.xml
Have shaw 300 for 2 weeks and constantly having to reset the modem. I have the internet for 1 0r 2 days then no internet. I go to bed, I have the internet, wake up in the morning and no internet. I am so frustrated and calling support does not help, just get more frustrated. Have to wait 7 to 10 days for a tech to come to the house. Telus is looking pretty good right now.
Had this same problem in Okotoks. Constant disconnects and stuttering on what is supposedly a great plan.
Overall, not thrilled with Shaw the past couple months.
I’ve power cycled the router, swapped in new cables, and contacted support for related issues. It often happens late at night when I can’t ask support what’s going on.
Having the same issue I will be playing a game and the internet will just drop and I unplug the cable and the power source and wait to plug them back in. But then still nothing.
> It often happens late at night when I can’t ask support what’s going on.
Shaw offers 24/7 support. When the local call-centre is closed, your call is routed to a different call-centre.
It could be a "clock" problem -- if your computer's clock is wrong, or the clock inside the Shaw router is wrong, then you "lose" the right to use the dynamic IP-address after a period of time. For example, my HITRON router gave my computer the following "lease" information
IPv4 Address: 192.168.0.13
Lease Obtained: October-05-2019 07:41:19 PM
Lease Expires: October-09-2019 07:52:30 AM
This is the output from the IPCONFIG /ALL command.
i.e., a lease that was obtained when I powered-on my computer on October 5, and has been repeatedly "renewing" since then.
The protocol for "renewing" a lease is for your computer to calculate (using your computer's clock) when the lease is down to 50%, and then to issue a "renew" request at that time. There are other milestones for making more attempts to "renew" -- closer to the expiry date/time.
But, if your computer's clock is wrong, the calculation of the date/time for that 50% level will give a wrong result, and could result in the "renew" request never being issued (or issued a long time in the future). The effect of the lack of a timely "renew" will cause Shaw to "drop" your connection.
So, check your computer's clock.
Also, login to your router, and check its clock.
@CanRider it may be a signal related issue. Have you tried swapping the coax cable / ensure it's a direct connection to a wall outlet?
@Lpcoffey if it is affecting both connections, it may be an area issue that needs resolving. Contact us so we can schedule a technician to check for any noise in the area or connection issues to your home.
@Hailee do you notice the light on the top of your modem go out or does it stay solid white? What other troubleshooting steps have you tried?