I worked with two different Shaw Reps this week. We fina...

[MurrayBrown]

I worked with two different Shaw Reps this week.  We finally got the two cell phones to go to 5GB and all of the other things to 2.4GB.

MY issue is that ... this is absolutely true ... some time during the night the two printers that my wife and I have have disconnected from the network.  We have to unplug the two printers, replug them back in, the printers "boot up" and all is fine for the rest of the day.  Next day, same thing.  Sheeeesh ......

[Blade69]

over the last few months i been dealing with this if I want to play foe or watch youtube I get an IP address  cant be fund and I have done all these dam steps to clean out this that and the other and not a thing fix it here I pay all most 300 a month on a low income the last person I talked to was rude said it was something I was doing wrong  so it like maybe its time I see what out there that works and go to what pages I want to see not what it feels like I can do

[mdk]

> some time during the night the two printers that my wife and I have have disconnected from the network. We have to unplug the two printers, replug them back in, the printers "boot up" and all is fine for the rest of the day. Next day, same thing.

Your printers obtain an IP-address from your router, and a "time-to-live" value. Compare to renting a hotel-room -- you get to use the room only for an agreed-upon time. That "TTL" value is a similar "lease".

If your computer has different date/time/timezone value than your router has, the two devices cannot agree on the length of the "lease".

On your computer, open a command-line prompt, and enter: IPCONFIG /ALL

to see values like:

IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)

Lease Obtained. . . . . . . . . . : December-03-20 07:21:37 AM

Lease Expires . . . . . . . . . . : December-23-20 08:47:04 PM

So, check the date & time on your printer(s) for agreement with the values on your computer & your router.

[wazimu]

I am having same issue both 2.4 and 5g networks 5G seem to work but 2.4g does not see on the network. My printer needs 2.4g in order to work. Tried calling shaw but no help.

[mdk]

@wazimu -- I am having the same issue

Have you tried that "pin-hole reset" that worked for the other person who had the same issue? Did it help?

Note that the BlueCurve cable-modem has "band steering" enabled. This means that you see just one SSID, not two, and the BlueCurve should "steer" your printer to the 2.4 Ghz band. If you disable "band steering", and assign different SSIDs to each band, can your printer connect?

Band-steering is good for WiFi devices that "move" within your domicile -- your device should connect to the "better" network at each location. Disabling it is sometimes good for door-bell cameras and other "fixed-location" devices.

[wazimu]

I had to call Shaw support line and they were able to resolved my issues.

[shaw-ada]

@wazimu Glad to hear that got sorted out for you!👍

[rickatk]

@ryanfactura etal

Try a pinhole reset.

Leave your Gateway set to dual band. Don’t isolate each of the bands.

Let the AI figure things out and establish the best connection be it 2.4Ghz or 5.0Ghz.

I have a variety of devices on my network. some 2.4Ghz and some 5Ghz. Everything works fine, letting the Gateway and one Fibre Gig Pod figure things out.

If you absolutely need to separate the bands (you shouldn’t) be sure to use unique ID’s and Passwords.Yes…unique passwords. This will help your devices address your Gateway.

[jsyukich]

me too

[mdk]

@jsyukich wrote "me too".

Welcome to this peer-to-peer discussion forum, where volunteers try to help.

Can you logon to the router's web-interface, and temporarily "disable" the 5G network. Then, for each of your devices that need 2.4G, get them connected. Then, re-enable the 5G network. The devices that connected to 2.4G should "stay" on that network. The '5G' devices should connect, automatically.