If it's the email about how they have installed software and want you to deposit Bitcoin you can ignore it. I'm not talking about the Ransomware issue. It also gives you a password for your email account that is wrong. Their just guessing. If they could take control of your computer they would have already.
Thank you for reaching out! I definitely understand your concerns with the content, it sounds like a phishing email. You are correct that sending the headers to our email abuse team at email@example.com is the right procedure. You can also update your email password to something more secure through your MyShaw account. Let me know if you have any other questions.
Tony | Community Mod.
I do have concerns as there is some info on the email that is of concern. I would really like to know a very secure phone number that I can talk to someone about this