Highlighted

Email Abuse

Grasshopper

I got an email saying my shaw mail had been hacked.  I forwarded the message to shaw email abuse for help.

Would this be the correct procedure?

I am very concerned about the content contained within the message.  

Thanks!

Labels (1)
Tags (1)
4 Replies
Highlighted

Re: Email Abuse

Grasshopper

If it's the email about how they have installed software and want you to deposit Bitcoin you can ignore it. I'm not talking about the Ransomware issue. It also gives you a password for your email account that is wrong. Their just guessing. If they could take control of your computer they would have already.

0 Kudos
Reply
Loading...
Highlighted

Re: Email Abuse

Moderator
Moderator

Hey amyottek,

Thank you for reaching out! I definitely understand your concerns with the content, it sounds like a phishing email. You are correct that sending the headers to our email abuse team at internet.abuse@sjrb.ca is the right procedure. You can also update your email password to something more secure through your MyShaw account. Let me know if you have any other questions.

Cheers,

Tony | Community Mod.

0 Kudos
Reply
Loading...
Highlighted

Re: Email Abuse

Grasshopper

I do have concerns as there is some info on the email that is of concern.  I would really like to know a very secure phone number that I can talk to someone about this
!

0 Kudos
Reply
Loading...
Highlighted

Re: Email Abuse

Moderator
Moderator

amyottek I definitely understand your concerns with your email address being possibly hacked. You can certainly contact our technical support team members to further discuss email/account security. Let me know if you have any other questions!

0 Kudos
Reply
Loading...
TALK TO US
Need more help?