You may receive a copyright infringement notice from Shaw as a result of copying, downloading, or sharing protected content without legal permission. Here are answers to some of the most frequently asked questions about these notices. If you are a rights holder, you can send infringement notifications to Shaw by emailing


Frequently asked questions

What is copyright infringement?

Copyright infringement occurs when protected content is copied, downloaded and/or shared without legal consent from the rights holder.

Why have I received a copyright infringement notice?

You have received a notice because Shaw has been alerted by a rights holder that your IP address has been associated with an alleged copyright infringement. Shaw is legally obligated to forward a copy of the content owner’s notice to you. Content owners, not Shaw, actively monitor websites that use sharing services and inform us when a Shaw IP has been associated with a possible copyright infringement.

What is the purpose of the “Notice and Notice” system?

Notice and Notice is a system set out in Canada’s Copyright Act. Its purposes includes discouraging online copyright infringement, and raising awareness in situations where Shaw Internet customer accounts are being used by others in a way that infringes copyright.

What details are included in a copyright infringement claim?

Rights holders must provide certain details about an alleged infringement in the notice that they provide to an ISP (Internet Service Provider) like Shaw. These include the title of the work allegedly infringed, the alleged time of infringement, and the IP address that was allegedly involved in the infringement. Shaw is unaware of and will not seek any further details related to the copyright infringement claim, nor will Shaw assess the merits of the claim.

Has my information been provided to the rights holder?

Shaw will not provide any information regarding customers' accounts to rights holders without a Canadian court order directing us to do so.

Are you monitoring my Internet usage?

Other than quantity of data transfer, Shaw does not monitor your internet usage. The content owner associated with this message has determined that your IP was involved in a copyright infringement claim.

What should I do now?

Shaw is unable to advise you on a course of action, but if you have questions concerning this matter, you may wish to contact the content owner directly. Contact information for the rights holder can be found attached to the notification email. You can also learn more by visiting the Government of Canada website regarding copyright notifications: Notice and Notice Regime.

I think someone else has used my Internet connection. What should I do?

If you believe that someone else has caused this infringement claim by using your Internet connection, ensure that your wireless network is secured (password protected) and that you are using antivirus software such as Shaw Secure to protect your PC.

What constitutes a valid notice?

To be effective, a “notice” must be a written communication to a service provider’s designated agent that includes “substantially” the following:

  • the physical or electronic signature of a person authorized to act on behalf of the owner
  • identification of the copyrighted work alleged to be infringed
  • identification of the material claimed to be infringing or which is the subject of infringing activity
  • information sufficient to allow the ISP’s designated agent to contact the complaining party (eg. address, telephone number, e-mail address)
  • a statement that the complaining party has a good faith belief that use of the material is unauthorized
  • a statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner.

To be effective, a notice must contain substantially all the information referenced above. If this information is not obtained after “reasonable” attempts, the service provider will not be considered to have actual knowledge of infringement or infringing activity and need not follow its notification procedure.

Can you help me understand the technical details in my infringement notice?

Some institutions use the Automated Copyright Notice System (ACNS) as part of their automated claims processing. ACNS-formatted information is usually part of the body of the claim e-mail but sometimes appears as an e-mail attachment. For more information, visit the Automated Copyright Notice System website.

If you have any additional questions you can email us at, and mention that you have already read this FAQ article.

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