HORRIBLE INTERNET

[Buhaun]

Anybody else in Woodbine Calgary getting horrible upload and download speeds?

[mdk]

Looking at Shaw's web-site, I don't see anything for outages in Southern Alberta.

When you previously used the Shaw SpeedTest, what numbers did you get?  Today, what numbers do you get?

Have you tried power-off-power-on of your cable-modem?

Have you tried restarting your computer?

Have you run a virus-scan, to eliminate the possibility of a computer-virus using your Internet connection?

Tell us about your hardware. Does the coaxial cable from the wall-port go into a "splitter", or directly into the cable-modem? Is your computer connected via an Ethernet cable, or via WiFi? Does the Ethernet cable directly connect between the cable-modem and your computer, or is there some other device, such as a "router", between the cable-modem and your computer?

Can you check that the coaxial cable is tightly connected to the wall-port, and tightly connected to your cable-modem?

Can you unplug and then re-plug the Ethernet cable, at both ends, to ensure that you have a good connection?

[mkozelj]

Yes I have the problem as well. 

[TMRMCM]

Woodbine Resident and Shaw customer for 20+ years.  In the recent months, we've had the least dependable connections to wifi that we've ever had.  Constant signal drops that vary from a half an hour to several hours (this morning - July 9th).  This is immensely frustrating given the dependence that we have on the internet for my work, my wife's work and my daughter's university studies.  I notice that dated today - early morning - in outages in Southern Alberta a reference to problems being identified and resolved over the midnight to 6 AM timeframe.  Well, according to this morning's outage, that is not the case.

All through this time, I have turned the modem off and on, turned wifi on and off, to absolutely no avail.

Something has clearly happened in this service area to adversely affect service.  

I will wait for someone from Shaw to comment on this matter.  If these problems continue, I will be switching internet service providers to ensure we are getting what we paid for.  At this time, we are not.

[mdk]

@TMRMCM -- I will wait for someone from Shaw to comment on this matter.  

This "user-to-user" discussion forum is not an official path to Shaw Support, although a few Shaw employees do voluntarily participate.  So, you could have a long wait.

@mkozelj -- I recommend that you contact Shaw (online-chat is given priority over telephone) and make an official report.