Change your password.

rstra
Grand Master

@Myron4 

Change your password. 

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I changed my password, and the unknown users just came back!

Djwoodley
Grasshopper

I changed my password, and the unknown users just came back!

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-- those "unknown users" may be Shaw's WiFi-using remote...

mdk
Legendary Grand Master

@Djwoodley -- those "unknown users" may be Shaw's WiFi-using remote TV boxes, within your home.

Can you do a screen-shot, and post the image, for us to see what you are seeing?

 

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Do you have any iPhones, iPads and Apple Watches in your...

rstra
Grand Master

@Djwoodley  Do you have any iPhones, iPads and Apple Watches in your network? If so, they could be set to use private wifi addresses and their MAC addresses are being randomized.

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Same.

Jazzdad1
Grasshopper

Same.

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It says go to Blue Curve Home. Where is that?

Jazzdad1
Grasshopper

It says go to Blue Curve Home. Where is that?

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It is an app for Android or iOS, to mange your BlueCurve...

rstra
Grand Master

@Jazzdad1   It is an app for Android or iOS, to mange your BlueCurve modem.

https://support.shaw.ca/t5/internet-articles/about-bluecurve-home/ta-p/5541

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What if the device is connected but paused than how can I...

SophEve
Grasshopper

What if the device is connected but paused than how can I get it off of my wifi

 

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Unpause the device, then select “Manage device details” a...

rstra
Grand Master

@SophEve  Unpause the device, then select “Manage device details” and then “Forget Device”

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I agree but on the other hand if they got on before, forg...

Mikey_Noble
Grasshopper

I agree but on the other hand if they got on before, forgetting the device doesn't prevent them from just signing on again afterwards. There needs to be a permanent ban option. One that remains even after a modem reset and what not. I have a profile called wifi prison currently

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