Change your password.

[rstra]

@Myron4 

Change your password. 

[Djwoodley]

I changed my password, and the unknown users just came back!

[mdk]

@Djwoodley -- those "unknown users" may be Shaw's WiFi-using remote TV boxes, within your home.

Can you do a screen-shot, and post the image, for us to see what you are seeing?

[rstra]

@Djwoodley  Do you have any iPhones, iPads and Apple Watches in your network? If so, they could be set to use private wifi addresses and their MAC addresses are being randomized.

[Jazzdad1]

Same.

[Jazzdad1]

It says go to Blue Curve Home. Where is that?

[rstra]

@Jazzdad1   It is an app for Android or iOS, to mange your BlueCurve modem.

https://support.shaw.ca/t5/internet-articles/about-bluecurve-home/ta-p/5541

[SophEve]

What if the device is connected but paused than how can I get it off of my wifi

[rstra]

@SophEve  Unpause the device, then select “Manage device details” and then “Forget Device”

[Mikey_Noble]

I agree but on the other hand if they got on before, forgetting the device doesn't prevent them from just signing on again afterwards. There needs to be a permanent ban option. One that remains even after a modem reset and what not. I have a profile called wifi prison currently