There is an unknown device connected to my network that I can't remove because it's consistently connected to my network
Use the mobile app: BlueCurve,
click Connect, find the unauthorized device, click on it and select Pause Device - Until I Unpause.
This device will not be able to continue connecting to your Wi-Fi.
Sorry, but pausing a device is not a secure option.
Why is there no option to kick the device? THAT'S INSANE!
So someone hacks your wifi and gets in and you cannot kick them off?!
What the hell are you thinking shaw?!
You can also remove a device from the Bluecurve Home App. Follow these steps here to remove a device: https://support.shaw.ca/t5/internet-articles/how-to-personalize-and-manage-devices-with-bluecurve-ho...
I ended up having my Bluecurve modem replaced which helped. Then I hide my SIID but then learned the I could not use BTS to link my other devices. I learned that hiding my SIID using a browser to connect to my modem disabled the BTS option to connect devices. There was no information on this on the Shaw support website but I discovered a note when I connected to the Bluecurve modem using a browser.
@Mogal -- Why is there no option to kick the device? THAT'S INSANE!
You have at least two options:
1. within Shaw's router, "dedicate" the offender's MAC-address to a specific "static" IP-address. Then, change the range of "dynamic" IP-addresses that Shaw's router gives to computers on your local network. For example, if Shaw's router is handing-out IP-addresses like "10.0.0.xxx" to your devices, change the range to "192.168.22.100-to-192.168.22.200", and reboot the router. Thus, the offender is "frozen" onto a non-working IP-address.
2. change your WiFi password.