Our Shaw Fibre Optic internet (up to 300mbps) has been really slow from the start. The last month it's been clocking in speeds of 1-10mbps. Our Netgear r6400 router serves an area of roughly 600 square feet without any obstruction, so the signal shouldn't have an issue going a few meters.
We were in touch a lot at the beginning, but our patience eventually wore thin. We've had customer service say our router need replaced, followed by a service call where the router was unplugged and plugged back in (not replaced) and numerous multi-hour calls trying to get through to them, and had to take a break. Being transferred around gets exhausting.
Can anyone help with even just getting through to them in a timely matter since the chat representatives can't help and keep providing incorrect phone numbers? We're getting tired of plugging one device directly into the router at a time when it needs used.
We're sorry to hear you're having trouble getting help with your router. Our fibre accounts are handled by a specialized team, so the regular call centre representatives will have to transfer you for assistance. If you want to call directly, the contact number for the Fibre technical support team is 1-855-545-1133.
Thanks for the response. We had a tech come in again, and just as the last 3 or so times, our internet was back up to speed for a few hours before dropping significantly. The last few speed tests were below 10mbps, and that's through the ethernet cable.
I'm really not sure what to do at this point, as the tech appointments really aren't doing much for us.
Thanks in advance!