HTTP ERROR 400 - account is in maintenance mode

[#1]

I keep getting a message that my account is in Maintenance mode when I try to log into webmail.  I have tried different browsers and it keeps doing it.  I can sometimes get in for a few minutes and then it kicks me out again with the same message.

[shaw-tony]

Hey kdren,

That is very odd, I haven't heard of any reports of this issue. Can you take a screenshot of what you see (remove any personal information)?

Can you try logging in on a mobile device (on 4G/LTE) to see if the issue still shows up?

Cheers,

Tony | Community Mod.

[#3]

It happens intermittently.  I can log in and it is fine and then it exits me out to the log in screen and this is what I get after logging in:

[#4]

And the same thing happens when I log in from my phone.....

[shaw-tony]

kdren thank you for the information. That error is caused by 3rd party email clients. 

Do you have the email set up on any device with ActiveSync settings?

[nl73]

i have having the same issue and after calling Shaw they have sent it to their "back end" whatever that means.  How do i know if I have devices with ActiveSync settings?

[nl73]

Exactly the same messge for me.  Can you tell me if you resolved this and how?

[Malin14]

This has been happening to my account since August 02, 2019. I have been in contact with the tech team numerous times without any success. It has been at the back end tech people since August 06 and every time I contact them it does not work. This is very frustrating as I can not access my email at all. 

[shaw-valerie · Accepted solution]

@nl73 If you are able to get logged in to Webmail, you would be able to manage 'Connected Devices & Apps' in the Preferences section. If you are still seeing an error when logging in, try resetting your Webmail password and then attempt to login to Webmail again.