Internet Down SE Calgary but no service outage on update page

[Kryptotr]

Anybody know what the issue is or is also having issues in SE? 

[shaw-tony]

@Kryptotr I haven't heard of any reports of issues. Are you still having trouble getting connected?

[Lxp]

This has been happening over the last 2 days.  Has the problem been resolved yet?

[mdk]

@Kryptotr -- anybody know what the issue is?

Shaw will know, but this is a user-to-user discussion forum, not an official path to contact Shaw Support. So, you should contact Shaw -- currently, online-chat is given priority over telephone.  From a Shaw web-site about outages:

Affected Area: Southwest Calgary

Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points
Reference Number: CHG0272319
Date: Aug 13, 2020
Start: 00:00 MT
End: 06:00 MT
Summary: Some customers may experience an interruption of the affected Shaw services between midnight and 6:00 am MT. This interruption is expected to last approximately six (6) hours. Services will be restored automatically when the maintenance is complete.

Labels: Southern Alberta

[mdk]

@Lxp -- Has the problem been resolved yet?

If you are able to post to this user-to-user discussion forum from your Shaw account, my guess is "yes".

Otherwise, please give more details:

• when you watch a YouTube video, does it "buffer", or does it "chatter" ?
• when you go online to www.SportsNet.ca to watch the Calgary Flames, does it connect? Is the video "smooth"?
• are you having problems sending or receiving E-mail?
• what error-messages do you get?
• if you have more than one computer/device in your home, what symptoms do they show, on each device?
• If you take a WiFi-capable device to the nearest Shaw WiFi access-point, and connect, what symptoms does it show?

[jeanclayton1]

Yes

[jeanclayton1]

No