Internet issues in Richmond

[DQuon38]

Hi Is anyone in Richmond having issues with the internet? Thanks 

[mdk]

@DQuon38 -- is it just your equipment? Can you ask any neighbours using Shaw/Rogers if they have noticed a similar issue?

On the "Outages" page:

   https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates/label-name/lower%20mainland

I see one notice about the Richmond area -- tomorrow, a scheduled 6-hour outage from midnight to 6 AM:

    https://support.shaw.ca/t5/service-updates-outages/jun-18-south-richmond-internet-wifi-television-an...

If you disconnect the power from all the Shaw/Rogers boxes & your TV & computer, wait a few seconds, and reconnect all the cords, does this resolve your issue?

[Dianne-Shane]

No issues with internet and volume MY TV HAS NO SOUND JUST GREAT PICTURE. Reset and talked to Virtual saying the same this 6 times and DUMMY HAS NO OTHER ANSWER.  THE STUPID ROBOT NEEDS A KICK IN THE HEAD AND R Need Help? REBOOT. I've been trying to get sound with all buttons and settings for the past hour Thursday evening now 7:30

[Dianne-Shane]

WE ARE PAYING A LOT OF MONEY FOR ROGERS NOW AND THIS STINKS leaving us - without HUMANS 

[Dianne-Shane]

Oh my goodness I was using the Samsung on/off hand held and watched hundreds of channels. BUT I wanted the regular and I've got it working now using Rogers/Shaw hand held Now time for my 2 hour late dinner  Keep handing in there