Internet issues in Richmond

[DQuon38]

Hi Is anyone in Richmond having issues with the internet? Thanks 

[mdk]

@DQuon38 -- is it just your equipment? Can you ask any neighbours using Shaw/Rogers if they have noticed a similar issue?

On the "Outages" page:

   https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates/label-name/lower%20mainland

I see one notice about the Richmond area -- tomorrow, a scheduled 6-hour outage from midnight to 6 AM:

    https://support.shaw.ca/t5/service-updates-outages/jun-18-south-richmond-internet-wifi-television-an...

If you disconnect the power from all the Shaw/Rogers boxes & your TV & computer, wait a few seconds, and reconnect all the cords, does this resolve your issue?

[Dianne-Shane]

No issues with internet and volume MY TV HAS NO SOUND JUST GREAT PICTURE. Reset and talked to Virtual saying the same this 6 times and DUMMY HAS NO OTHER ANSWER.  THE STUPID ROBOT NEEDS A KICK IN THE HEAD AND R Need Help? REBOOT. I've been trying to get sound with all buttons and settings for the past hour Thursday evening now 7:30

[Dianne-Shane]

WE ARE PAYING A LOT OF MONEY FOR ROGERS NOW AND THIS STINKS leaving us - without HUMANS 

[Dianne-Shane]

Oh my goodness I was using the Samsung on/off hand held and watched hundreds of channels. BUT I wanted the regular and I've got it working now using Rogers/Shaw hand held Now time for my 2 hour late dinner  Keep handing in there

[mikehkg]

All deaf

[mdk]

@mikehkg -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a path to Rogers Support [1-888-472-2222]

Can you please give some more details about your issue?

[Tommy2000]

January 20th. Television goes black intermittently and freezes when there is a picture. Internet is extremely slow. This has been going on for a few days.

[mdk]

@Tommy2000 - welcome to this peer-to-peer discussion group, where volunteers try to help.

This forum is not a path to Rogers Together With Shaw Support.

Physically, where is your equipment? Vancouver? Calgary? somewhere else?

If you have the latest TV box (with WiFi connection to the XB7/XB8 router), then it probably a problem going "out" from the router to the nearest telephone-pole to a "concentrator" box, and then down the street, heading toward the "Central Office" in your town/city.

So, I think that the equipment in your home is OK, and that you need to contact Support [1-888-472-2222] to get them to trouble-shoot your connectivity problem.