Internet issues in Richmond

[DQuon38]

Hi Is anyone in Richmond having issues with the internet? Thanks 

[mdk]

@DQuon38 -- is it just your equipment? Can you ask any neighbours using Shaw/Rogers if they have noticed a similar issue?

On the "Outages" page:

   https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates/label-name/lower%20mainland

I see one notice about the Richmond area -- tomorrow, a scheduled 6-hour outage from midnight to 6 AM:

    https://support.shaw.ca/t5/service-updates-outages/jun-18-south-richmond-internet-wifi-television-an...

If you disconnect the power from all the Shaw/Rogers boxes & your TV & computer, wait a few seconds, and reconnect all the cords, does this resolve your issue?

[Dianne-Shane]

No issues with internet and volume MY TV HAS NO SOUND JUST GREAT PICTURE. Reset and talked to Virtual saying the same this 6 times and DUMMY HAS NO OTHER ANSWER.  THE STUPID ROBOT NEEDS A KICK IN THE HEAD AND R Need Help? REBOOT. I've been trying to get sound with all buttons and settings for the past hour Thursday evening now 7:30

[Dianne-Shane]

WE ARE PAYING A LOT OF MONEY FOR ROGERS NOW AND THIS STINKS leaving us - without HUMANS 

[Dianne-Shane]

Oh my goodness I was using the Samsung on/off hand held and watched hundreds of channels. BUT I wanted the regular and I've got it working now using Rogers/Shaw hand held Now time for my 2 hour late dinner  Keep handing in there

[mikehkg]

All deaf

[mdk]

@mikehkg -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a path to Rogers Support [1-888-472-2222]

Can you please give some more details about your issue?

[Tommy2000]

January 20th. Television goes black intermittently and freezes when there is a picture. Internet is extremely slow. This has been going on for a few days.

[mdk]

@Tommy2000 - welcome to this peer-to-peer discussion group, where volunteers try to help.

This forum is not a path to Rogers Together With Shaw Support.

Physically, where is your equipment? Vancouver? Calgary? somewhere else?

If you have the latest TV box (with WiFi connection to the XB7/XB8 router), then it probably a problem going "out" from the router to the nearest telephone-pole to a "concentrator" box, and then down the street, heading toward the "Central Office" in your town/city.

So, I think that the equipment in your home is OK, and that you need to contact Support [1-888-472-2222] to get them to trouble-shoot your connectivity problem.

[mdk]

@Dianne-Shane shouted: MY TV HAS NO SOUND 

Is your TV sound "muted" (or adjusted downward to 1%) ?

Have you configured your TV's "sound" settings to output to external speakers, rather than its internal speakers?

Do you have another TV, that you can use, instead of your current TV? Does it play sound?