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Losing wifi connection

appreciatesalla
Grasshopper

Several times during the day, my device lose wireless internet access. The icon indicates that I remain connected, but the web browser or app displays a message that a requested action cannot be done because I’ve lost contact. Usually I can reconnect by toggling the wifi on my device off and on. Less commonly I need to unplug the router/modem. The problem seems worse when more than one person is trying to use the internet. Please, I hope you can help with a solution, as my family has become rather frustrated with the situation.

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Re: Losing wifi connection

Moderator
Moderator

Hi appreciatesallassistance 

That's definitely frustrating! We'll see what we can do to help you out. I'm just curious, have you done any other troubleshooting besides resetting the modem? It sounds like it might help to change the WiFi channel, so if you haven't done that yet you can give that a try. The steps will vary depending on your modem but you can find the instructions here if you need them: https://community.shaw.ca/docs/DOC-1046

You may need to test out a few to see which works best. Let us know how that goes!

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Re: Losing wifi connection

Moderator
Moderator

Hi appreciatesallassistance 

That's definitely frustrating! We'll see what we can do to help you out. I'm just curious, have you done any other troubleshooting besides resetting the modem? It sounds like it might help to change the WiFi channel, so if you haven't done that yet you can give that a try. The steps will vary depending on your modem but you can find the instructions here if you need them: https://community.shaw.ca/docs/DOC-1046

You may need to test out a few to see which works best. Let us know how that goes!

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