Mail now says Shaw suspected junk mail

rgreen
Grasshopper

Some mail is now labeled as “Shaw suspected junk mail”. Most of this mail is mail I want and had received in my inbox for many months/years. Something has changed but not by me. How can I ensure that wanted email is directed to my inbox?

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Re: Mail now says Shaw suspected junk mail

Moderator
Moderator

Hey rgreen,

Thank you for reaching out! You can certainly set up filters to whitelist the email domain so they do not get marked as spam. Please try the steps here and let me know how it goes.

Cheers,

Tony | Community Mod.

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Re: Mail now says Shaw suspected junk mail

astraea
Grasshopper

I hope the OP's problem was solved because no-one and nothing is solving my problem.  I need the spam tag from these emails removed immediately. "support@tanyackd.groups.io" <digestnoreply@groups.io>

I've been asking for 2 weeks. I chatted, I called, I tweeted.  I regularly email the Reporting email address to no avail.

I have changed my filters.  I have tried re-routing through gmail.  I have tried creating rules.  Nothing is working.  It is a tech issue and needs to be fixed.  I have been receiving those emails for 7 years with pretty much no issue.  It's enough to make me change ISPs.  Seriously.

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Re: Mail now says Shaw suspected junk mail

Moderator
Moderator

Hi  

We apologize for the troubles with this. Unfortunately there are times where our spam filters do mark items as spam in error - this would be a false positive. When you contacted us, did you provide any examples to the tech support team? We do have a process in place to escalate emails that are being flagged in error but it does require that we confirm some personal account details and get the examples, so it would be best to talk to tech support directly. If you've already done that, then please note that it can take a bit of time for the escalation to be processed, but hopefully we can get this fixed for you soon. 

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Tony, I went to 'here' as you suggested and there's nothi...

Rob_Shirra
Grasshopper

Tony, I went to 'here' as you suggested and there's nothing 'there' about how to white list an email address!  Can you be more specific??

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In your Webmail preferences, you can whitelist email addr...

Moderator
Moderator

@Rob_Shirra In your Webmail preferences, you can whitelist email addresses or domains under 'Trusted Addresses' 

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Thank you.

Rob_Shirra
Grasshopper

Thank you. 

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