Renewing my Shaw McAfee

[merrymermaid]

Hi, I have a notice on my Shaw McAfee that my subscription expires on 14/09/2019 and asking me to BUY now for uninterrupted protection.  This has always been a FREE subscription/feature for me with all the years I've been a Shaw customer.  Could someone please explain or could one of your employees send me a private email.  Thanks.  

[mdk · Accepted solution]

Have you tried downloading the free software from Shaw, uninstalling the currently-installed version, rebooting, installing from the download, and then rebooting after, to activate the new version?

[merrymermaid]

Thanks so much for your suggestion reply, Grasshopper.  I now remember this is what I had to do last year to renew my Shaw McAfee so I'll give it a whirl 😌  

[merrymermaid · Accepted solution]

Just when I thought it was safe to "let go" 😉   Don't know how I ever found it but last night I located my Shaw Support comments from last year when I tried to uninstall and then reinstall Shaw McAfee.  It was a nightmare so I won't do it again, especially now that I have a new desktop computer and after all the problems I had with my previous computer shortly following trying the uninstall/reinstall thing.  

Once my McAfee subscription expires in another couple weeks, I may end up just buying a new subscription.  Could someone please let me know what methods of payment are accepted, can I have this charged to my monthly Shaw bill?  Thanks.  

[shaw-tony · Accepted solution]

@merrymermaid the version of McAfee we provide is free of charge. @mdk is correct with the steps in uninstalling/reinstalling it. If you are looking to subscribe to McAfee directly, you can find more information here.

[mhanrahan · Accepted solution]

I know this is over a year old, but this just happened to me, and this post came up in my search for a solution.  Before going through the hassle of downloading, uninstalling and re-installing, click on the McAfee logo in your system tray, then select "Verify my subscription".   (https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=&articleId=TS102158).  Worked for me.

[Tas · Accepted solution]

I have received that quite a few times, but it has automatically renewed each time.