Restart Modem/Router

rosstrilsbeck
Grasshopper

Is it possible to remotely restart my modem/router if it has become disconnected while I’m away. I recently lost all communications with my in home devices (camera, thermostat, plugs etc.) while on holidays for no apparent reason. I had to have someone go to my house and manually reset my modem/router. Is there anyway to do this remotely.

Labels (1)
4 Replies

If you telephone Shaw Support, they should be able to res...

mdk
Legendary Grand Master

If you telephone Shaw Support, they should be able to restart the modem/router, assuming that it is powered-on, and that it will respond to their remote access.

 

0 Kudos
Reply
Loading...

if you have our BlueCurve modem you should be able to res...

shaw-tony
Moderator
Moderator

@rosstrilsbeck if you have our BlueCurve modem you should be able to reset your modem through the app with the BlueCurve home app. I have more details on that here.

0 Kudos
Reply
Loading...

So what do I do now?  I tried to reset it myself but it d...

Barbara1946
Grasshopper

So what do I do now?  I tried to reset it myself but it didn't work.  So I have no TV now!

0 Kudos
Reply
Loading...

what other troubleshooting steps have you tried so far to...

shaw-tony
Moderator
Moderator

@Barbara1946 what other troubleshooting steps have you tried so far to get your TV working?

0 Kudos
Reply
Loading...
TALK TO US
We're here to help