Riddle me this ?

[WickedJack]

[g-idk]

Hi @WickedJack , this is the only info. I can find on operating open times,  supposed to be 24/7 for technical support only via live messaging, wow didn't realize they changed the hours.  Contact Us Information for Shaw  , is tis what you were pondering about?  

[WickedJack]

Yep sure is 

[WickedJack]

All I wanted to find out is if or when can I get the upgraded modem as I'm still using the old junk one from Shaw.

[rstra]

@WickedJack  unlike tech support, sales has never been 24/7.

[mdk]

@WickedJack wrote: when can I get the upgraded modem as I'm still using the old junk one from Shaw.

Rogers is "retiring" all the "legacy" TV boxes, area-by-area.  In this forum, I have seen posts that Rogers is converting Winnipeg, and I've heard that Vancouver Island is next.  Customers have no choice -- the announcement from Rogers states that customers who do not contact them will lose the service(s).  The new newer cable-modems (XB8/XB7/XB6) are required to make WiFi connections to the new TV boxes.

[WickedJack]

This isn't a "sales" question... I buy all my routers/Modems outright when I subscribe to whoever I'm getting service from so when there's "upgraded hardware" I usually get them for free. Shaw is the fastest connection I can get where I live, still no fiber from either of the major companies yet they pass right past my house lol. 

[rstra]

@WickedJack  It may not be a sales question, but the sales reps are the one that will answer that question. You won’t be able to buy the Ignite modem, it’s rental only.