Sceduled Downtime

[dgarnett]

Since installation we have had downtime sceduled for three devices.  recently one of the devices loses its ability to connect even when the downtime is not for a fewmore hours,have reset modem,device, forgot networkand signed back in still not able to connect.  Theo ly way he can connectis have no downtime scedule which doesnt work.  the other two devices work fine its just the one,and that one need the scedule the most, anyone else experience this?

[r_matthews · Accepted solution]

Sat on hold for an hour only to be told there is an incident #INC0910881 for the app and "their team is working on it" at which point they ended the chat and the second time I called they stopped the call. This has been going on for 4 days now for me.

[mdk]

@dgarnett -- the other two devices work fine; it is just the one, and that one needs the schedule the most, 

What is the difference (manufacturer, model-number) between the 2 devices that work, and the device that does not work?

[mdk]

@r_matthews -- told there is an incident for the app and "their team is working on it" at which point they ended the chat

Maybe a bit rude to unceremoniously end it, but they had already collected your Shaw Account information. Hopefully, they added your ID to their "interested parties list" for that incident,  What more did you expect them to say to you?

> the second time, they stopped the call

In what way? An "accidental" click that ended the session? What did the Shaw Agent say before it ended? Were you able to cite the incident-number?

[r_matthews]

Thank you for your percieved interest in my concern but I also stated the incident # in my reply and on the phone, etc. Unless you work for Shaw (but adamantly state you do not in other threads), I really do not think or feel your comments are relevant. Please remove yourself from my concern, unless you have a solution. Have a great day.

[mdk]

@r_matthews -- I really do not think or feel your comments are relevant.

Right-justified to the right of each personal icon, and ID, on this "open" discussion forum is "dot dot dot".

If you perceive that my participation is inappropriate, please click on those dots, and then click on "Report Inappropriate Conduct", to bring my posting to the attention of this forum's moderators.

[0verlord]

Glad I am not the only one. I had to delete the downtime schedules for all my kids so their internet would work. Their devices don't show as paused but there is no internet. Only way to fix is delete downtime schedule for each profile or move device to a profile that has no schedules applied. 

[janine78]

I am having the same problem right now. Suddenly all devices assigned to my kids stopped working. I had to delete their downtime schedule. Sure hope it’s corrected soon!

[DarrylSj]

Same here, got the "this device paused" page. They tried to tell me that its an Apple problem. I told them "Its on SHAW.ca, with a SHAW message with a SHAW logo, referring me to use my SHAW app. Its a SHAW problem". Went around the horn with an off shore call center employee for the better part of an hour, where he even asked me to send him a screen shot of the app showing the device wasnt paused. Like Im lying! Finally he comes back and says that they just got a bulletin that there is an issue with the app. While he was off reading that, I had deleted the schedule and that worked. I told him so, and he said "Glad that I can help". I had to laugh at that one, he literally didnt do a **bleep** thing.

[mdk]

@DarrylSj -- there is a definite need for new material on the "Computer Stupidities" web-site: http://rinkworks.com/stupid/ into the "Tech Support" section.  Please submit your report to that web-site.  🙂

Sample:

• Tech Support: "Tell me, is the cursor still there?"
• Customer: "No, I'm alone right now."

🙂