Setting up with Thunderbird Not Working

[minahraven]

I'm trying to set up Thunderbird (IMAP) with my Shaw email, but it doesn't seem to be working right. It's receiving emails fine, but if I try to send any, I get an error message saying that it timed out. I used the settings listed on the site, listed below, so I'm not sure what the issue could be. Any input would be gratefully received.

Settings I used:

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL (SSL/TLS option in Thunderbird)
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS (SSL/TLS option in Thunderbird)
Outgoing Server Port: 587

Thunderbird did automatically try to set the outgoing port as 465, so I tried that as well, and that too failed.

I'm using Windows 10 on a laptop, for reference.

[shaw-valerie]

@minahraven The settings there are correct. Just to confirm, you are able to send email when logging into Shaw Webmail, correct? Do you have your email setup in a mail client on any other computers or devices and are they also experiencing issues when trying to send email? 

[minahraven]

Yep, I have  no issues whatsoever with Webmail. I've been using it without any problems. And I have the email set up on my phone and can send email just fine there too. Thunderbird seems to be the only one with issues.

Edit: I just ran a quick test, as I also have a Gmail account set up to use Thunderbird as well, and wondered if it was a Thunderbird issue. Attempted to send a test email from each account to the other.

• Gmail to Shaw - worked perfectly. Sent and received without issue
• Shaw to Gmail - returned the error below:

"Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) mail.shaw.ca timed out. Try again."

[shaw-tony]

@minahraven hmm, is there an option to update the outgoing mail server port? If so, can you try using 25 or 587? I have more specific setting details here.

[Yoshi]

try port 143 for imap (Recommended)

[powlesla]

I tried changing the Outgoing Server to smtp.shaw.ca but that didn't work either.

I'm using Thunderbird 91.4.1 on a MacOS Monterey 12.1.

[Burned]

Settings that work!

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL (SSL/TLS option in Thunderbird)
Incoming Server Port: 993

SMTP Server Settings
Description: Anything you want here
Server Name: mail.shaw.ca
Port: 25  Default 587

Security and Authentication
Connection Security: None
Authentication Method: No Authentication