Setting up with Thunderbird Not Working

minahraven
Grasshopper

I'm trying to set up Thunderbird (IMAP) with my Shaw email, but it doesn't seem to be working right. It's receiving emails fine, but if I try to send any, I get an error message saying that it timed out. I used the settings listed on the site, listed below, so I'm not sure what the issue could be. Any input would be gratefully received.

Settings I used:

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL (SSL/TLS option in Thunderbird)
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS (SSL/TLS option in Thunderbird)
Outgoing Server Port: 587

Thunderbird did automatically try to set the outgoing port as 465, so I tried that as well, and that too failed.

I'm using Windows 10 on a laptop, for reference.

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6 Replies

The settings there are correct. Just to confirm, you are...

shaw-valerie
Moderator
Moderator

@minahraven The settings there are correct. Just to confirm, you are able to send email when logging into Shaw Webmail, correct? Do you have your email setup in a mail client on any other computers or devices and are they also experiencing issues when trying to send email? 

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Yep, I have no issues whatsoever with Webmail. I've been...

minahraven
Grasshopper

Yep, I have  no issues whatsoever with Webmail. I've been using it without any problems. And I have the email set up on my phone and can send email just fine there too. Thunderbird seems to be the only one with issues.

Edit: I just ran a quick test, as I also have a Gmail account set up to use Thunderbird as well, and wondered if it was a Thunderbird issue. Attempted to send a test email from each account to the other.

  • Gmail to Shaw - worked perfectly. Sent and received without issue
  • Shaw to Gmail - returned the error below:

"Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) mail.shaw.ca timed out. Try again."

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hmm, is there an option to update the outgoing mail serve...

shaw-tony
Moderator
Moderator

@minahraven hmm, is there an option to update the outgoing mail server port? If so, can you try using 25 or 587? I have more specific setting details here.

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try port 143 for imap (Recommended)

Yoshi
Grasshopper

try port 143 for imap (Recommended)

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I tried changing the Outgoing Server to smtp.shaw.ca but...

powlesla
Grasshopper

I tried changing the Outgoing Server to smtp.shaw.ca but that didn't work either.

I'm using Thunderbird 91.4.1 on a MacOS Monterey 12.1.

 

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Settings that work! Account Type: IMAP Username: Your Sha...

Burned
Grasshopper

Settings that work!

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL (SSL/TLS option in Thunderbird)
Incoming Server Port: 993

SMTP Server Settings
Description: Anything you want here
Server Name: mail.shaw.ca
Port: 25  Default 587

Security and Authentication
Connection Security: None
Authentication Method: No Authentication

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