@shaw.ca users not receiving weekly bulk emails from church administrator

[Bill_42]

Our church admin sends a weekly email to a list of 114 members, addressed via bcc for privacy.  This works fine except for the 11 @shaw.ca email addresses in the list which do not receive it. 

What can we do so the @shaw.ca users receive the email??

Thanks very much! ..Bill..

[rstra]

@Bill_42  Rogers is likely blocking it because the servers think it is spam, do you get a bounce back?

You can try contacting the server admins through the contact on this page.

https://support.shaw.ca/t5/internet-articles/shaw-email-faq/ta-p/5597#content-section-0

[mdk]

@Bill_42 -- tell us about the computer that the church is using, e.g., Apple or Windows, and which E-mail program they are using (Windows 10 Mail? Microsoft Outlook? Shaw WebMail? Thunderbird?) and which ISP (Shaw? Telus? Rogers? other?) that is providing the "outgoing" mail-server that receives the messages that are sent.

It's possible that the ISP's mail-server is being blocked by Shaw's "incoming" mail-server.

The "bounce-back" message should be examined.

If a message is sent only to one of the "@shaw" IDs, does it get received?

[Bill_42]

@mdk:

OS: Windows 10

Outgoing email client: Thunderbird

Outgoing ISP: Uniserve

There is no "bounce-back" message.

If a message is sent to a @shaw email via the To:, it is received.

Thanks very much for the good questions!

[Bill_42]

@rstra

Thanks very much for your reply!

Especially thanks for the contact info for the Shaw server admins; I've contacted them.

To answer your question, there is no bounce back.