Below you'll find answers to commonly asked questions about Shaw email, with links to support pages with more information.

Shaw Email Frequently Asked Questions

What is Shaw email?

A Shaw email address will have your username followed by (eg. You can use Shaw Webmail to send and receive email, or you can use the 3rd party mail app of your choice.

How do I create a new email address?

You can create a new Shaw email address using the Shaw website or with the My Shaw mobile app.

How many email accounts can I create?

Up to 10 email addresses are included with your Shaw Internet account.

How do I change my email password?

If you forgot your password, or you just want to change it for security reasons, you can set a new password using the Shaw website or the My Shaw mobile app.

How do I set up my 3rd party mail app?

Every mail app is a bit different, but you'll need the same information during setup: your email address, your password, and Shaw's email server settings. Read How To: Set up your Shaw email.

What is the difference between POP and IMAP email settings?

POP3 is a protocol for receiving email that downloads it to your computer, from a mailbox on the Shaw server. IMAP is a protocol that leaves your emails on the server, allowing you to read and manage emails using multiple computers, devices, and email apps. IMAP is recommended for use with your Shaw email addresses.

What are the POP email settings for my Shaw email?

For Shaw's recommended POP email settings, read About: POP and IMAP email server settings.

What are the IMAP email settings for my Shaw email?

For Shaw's recommended IMAP email settings, read About: POP and IMAP email server settings.

What is the largest email message that I can send/receive?

The maximum email size sent or received, attachments included, is 20MB. The maximum file size for an individual attachment, in Webmail, is 5MB.

What is the size of my Shaw email mailbox?

The maximum mailbox size for Shaw email is 1GB.

How do I set up Shaw email on my mobile device?

The process of setting up email on phones and tablets varies from manufacturer to manufacturer. For links to major manufacturer websites and email apps, read How To: Set up your Shaw email.

My Shaw email stopped working. How can I get my email?

A lot can go wrong with emails as they travel from server to server, and are read on a variety of devices running different email apps and operating systems. For quick fixes to common issues, read How To: Fix issues with sending and receiving email.

How many messages can I have in my mailbox?

The maximum number of messages that can be stored in a mailbox is 100,000 — provided you haven't exceeded your 1GB storage space.

What is Webmail?

Shaw Webmail is a web-based email app you can use to send and receive email from any computer with a web browser — perfect while travelling, or if you access email on a public or shared computer. your email, contacts, and settings through your internet browser at This online tool is perfect for checking your email while on vacation or when using a public or shared computer. You can log in to Shaw Webmail with your Shaw email credentials at

How do I access Webmail?

You can access Shaw Webmail through your Internet browser (eg. Chrome or Safari) at You can log-in using your email address and your email password.

How many contacts can I store in Webmail?

The maximum number of Webmail contacts you can have is 2,000.

I can't find my old emails — have they been deleted?

There are a number of possible answers. Confirm your email server settings, make sure you haven't exceeded your storage limits, and look in your trash folder for email you might have deleted. Deleted emails won't be permanently deleted for 7 days. Read How To: Recover deleted emails in Shaw Webmail

I have not been receiving email from some senders that I regularly communicate with?

The sender may be flagged as spam and your spam filter settings are set to delete spam emails. Check your spam filter settings and set the feature to Label message as Spam and keep In Inbox. Check out About: Shaw Webmail's email filters and spam settings for more details.

I am an email server administrator for a domain and am unable to send email to Shaw Customers, how do I contact Shaw’s email server administrators to resolve this?

If you are an email server administrator, you can contact us via Shaw email Service Admins. If you are not a mail administrator you will need to contact your email provider for assistance.

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