Unable to access 10.0.0.1 portal

[Kmcyr]

Says incorrect username even though everything is correctly entered, I just want to find out why I'm only getting 10mb/s download speed when I'm paying for gigabyte internet and am using a cat6 ethernet cable. I've tried multiple different cables and even bought a brand new one and am at my wits end as to why I am not getting anything close to the service I am paying for.

[rstra]

@Kmcyr Are you getting slow speeds on all devices?

[Kmcyr]

Yes

[mdk]

@Kmcyr -- on the "My Shaw" page:  https://my.shaw.ca/services/tv

along the right edge, I see:

Troubleshoot

Help

Refresh my channel listings

Support

Service updates

What happens if you click that "refresh"?

If nothing changes, disconnect the electrical power from the cable-modem, wait a few seconds, and reconnect the power cord, and let it reboot. Do you still get 10 Mbps?  

Or, contact Rogers Together With Shaw {1-888-472-2222]  and ask the Agent to "reprovision" the cable-modem, so that it "bottle-necks" to the speed that you are paying for. Also, confirm with the Agent that their database shows the contracted speed.

What about your neighbours who also have a similar cable-modem?  Same speed?

[mdk]

@Kmcyr wrote: yes

When you look at the "properties" for the network adapter inside your computer, does it show an active 10 or 100 or 1000 Mbps connection to your cable-modem? 

Have you enabled "file-sharing" between 2 computers connected to the cable-modem? What speed do you get (Mbps) for an actual file-transfer of a large file? Only 10? faster?

[Kmcyr]

It shows 100Mbs in my network properties and I do not have a second device to do file sharing with.

[mdk]

@Kmcyr -- you should be receiving 1000 Mbps to your cable-modem, since that is what you are paying for. If you have a relatively-new smart-phone, it will have as "Wireless AC" network adapter, and if you run a Speedtest.net on it, you should get  up to 1200 Mbps to your smart-phone -- packets will each be sent at that speed, even through the cable-modem is receiving packets at the slower 1000 Mbps speed.

If you have an older computer that has a "10/100" Ethernet network adapter, not a "10/100/1000" network adapter, your computer will max-out at 100 Mbps.

Also, read the fine-print on the Ethernet cable. If you see "CAT-5", that cable maxes-out at 100 Mbps, replace it with a "CAT-5e" or "CAT-6" cable, to achieve up to 1000 Mbps.

[Kmcyr]

Oldest part in my PC is from 2021 which is a Gigabyte Aorus b560 ax pro motherboard as well as I have 2 CAT-6 cable's, 1 new 1 older, they both yield the same speeds and when I run speedtest.net on my phone I get 39-40Mbps.

[mdk]

@Kmcyr wrote: when I run speedtest.net on my phone I get 39-40Mbps.

Which phone?  Some older phones have WiFi adapters that max-out at 300 Mbps.

New phones have "Wireless AC" adapters that max-out at 1200 Mbps.

Got a friend/neighbour also on Rogers, where you can run the SpeedTest on your phone while connected to their cable-modem?  What speed do you get?

Contact Rogers Support [1-888-472-2222] and get the Agent to remotely logon to your cable-modem, to confirm that it is provisioned for the speed in your contract, and maybe "reprovision" it on their end.

Are you living in a single-family residence, or a unit within a condo/apartment/co-op-housing?