What is the Customer Support Email Address?

[aj598]

I am having one heck of a time trying to find the customer support email address. No, I do not use Facebook. No, I do not use Twitter. I do not wish to use your chat function. I do not wish to make a phone call. I want to send an email, which I can compose in my email client. I want to save my correspondence with you. What terrible customer service to make it so difficult to email your support section.

Reply only with the customer service email address.

[#2]

There are several ways to reach customer support. Email however, is not one of them.

If you wish to save your correspondence, just use the chat. I believe it gives you the option to email the chat log to yourself. I may be wrong on that. If it doesn't, just screen shot the chat log.

[aj598]

Thank you for your response, the information was very helpful.

Unfortunately, if they do not have an email option for support, I will be ending my services with Shaw. That is simply unacceptable from such a large company.

Thank you again.

[shaw-tony · Accepted solution]

Hey aj598,

Thank you for reaching out! We appreciate your business and indeed have a form of email correspondence which can be found here.

Hope that helps,

Tony | Community Mod.

[#5]

I stand corrected on the email. Thanks for clearing that up!

[Cancel_today]

Found this tread after waiting over 2 hours to cancel service by phone.  Cannot find email anywhere on their website either and this email contact form is so hidden.

https://www.shaw.ca/Contact-Us/Your-Voice/Resolve-a-Concern/#/

Good bye Shaw after 17 years - Telus is definitely winning the fight for customers!

[FrustratedHere]

That link shows nothing for me ("Sorry Page Not Found").  Is there an updated contact form link I can use?  I'm not on Twitter or Facebook and chat isn't coming up for me.

[mdk]

@FrustratedHere -- as you are reading this, scroll-down to see:

and click the "Your Voice" hyperlink.

[FrustratedHere]

Thanks, I wouldn't have thought to look there.

[Windwalker]

PLEASE SEND THE EMAIL CONTACT INFORMATION FOR THE BOARD OF DIRECTORS AT NOIKIA62115@GMAIL.COM