What is this terrible service shaw?

Kyle4
Grasshopper

Hi shaw, I am trying to cancel my service. I called in yesterday and waited 4 hours. No agent picked up my call

Today, I am 3:30 hours into my wait time. What is wrong with this unrealistic waiting time?

Approximate wait time was initially 35-45 minutes.

This is unreal. Cant even cancel the service with this wait time.

You guys want every penny out of my pocket

 

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4 Replies

6 hours of waiting on the phone still no answer. Doesn't...

Kyle4
Grasshopper

6 hours of waiting on the phone still no answer. Doesn't make sense at all

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go to a store and give them your piece of your mind and c...

cpmrich36
Grasshopper

go to a store and give them your piece of your mind and cancel.  glad to be rid of them went back to sasktel.  hope it goes well for you.  

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I am very sorry for the long waits. We are busier than no...

Moderator
Moderator

@Kyle4 I am very sorry for the long waits. We are busier than normal and are working on connecting with everyone as quickly as possible. If you are looking to cancel services, feel free to drop by your local Shaw retailer. We definitely want to ensure your plan best suits your needs and appreciate your patience.

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If you do visit a Shaw retail store, with the intent to c...

mdk
Grasshopper

If you do visit a Shaw retail store, with the intent to cancel, remember to bring all the rented Shaw equipment (PVR, Gateway, cable-modem, et cetera) with you, to avoid having to make another visit, simply to return the equipment, and to avoid any charges from Shaw if you don't promptly return the equipment.

 

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