It's now 2023 and the same thing is still happening. Let me tell you what happens. I NEVER get the speeds they have been charging me up the wazzoo for in the last 15 years, Until i contact support, and they reset my modem. ONLY then will i get the speed I'm paying for (which is now the (1 gig program). I got the new modem as well, and I do get the speeds, so it's not anything to do with my building or my modem or even my computer. It's SHAW and their bottleneck services. There are no outages or work being done. I've checked everything before contacting them YET another time.
Recently, they updated their email client/server and I lost emails. They don't know how, and told me they can't retrieve ..meanwhile I've had these emails since day 1, 15 years or so now, and I've used them for my banking institution and other important bills I now pay online, since becoming disabled. There are so many issues with Shaw i'm at my wits end with paying almost $200 a month on my limited budget for speeds I NEVER GET other than once a month and Shaw refuses to issue any kinds of refund or lower my bill or anything. I'm totally frustrated and disgusted at this point.
