Why can't I access my account?

jeanalton
Grasshopper

I have tried to access my account for months now. All I ever get is  " wait while we retrieve your account information ". Well, I'm still waiting ! Your web site is so frustrating; nothing on it works properly. I've recently changed my whole programming, but it's impossible to see my bill. I'd like to be able to see it a few days before it is due so I have those days to get it through my bank. Then perhaps I won't  be charged  by Shaw as has  happened .    Jean Alton

Mod Edit: Removed personal information

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3 Replies

Re: Why can't I access my account?

Moderator
Moderator

Hey jeanalton,

Thank you for reaching out! I am sorry for the delay in response. The forums aren't monitored as closely as our other support channels. I am very sorry to hear of your frustrations. I'd recommend reaching out to customer support if you are still experiencing some troubles accessing your account online.

Cheers,

Tony | Community Mod.

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Please correct this problem...

Nancy2
Grasshopper

Please correct this problem...

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are you seeing the same error message? I haven't seen any...

Moderator
Moderator

@Nancy2 are you seeing the same error message? I haven't seen any other reports of this problem. Can you try opening it in another browser or through the MyShaw App?

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