WiFi pod goes off and online after plugging into switch

ChrisWally
Grasshopper

I have three WiFi pods setup in the house. I just purchased a network switch in order to connect the furthest pod from the modem directly in via ethernet cable (to give better/more stable coverage at the far end of the house). I had to use a switch for this, as my main desktop was originally plugged in to this ethernet cable from the modem. Now the ethernet cable from the modem plugs into the switch, and both the computer and pod are wired in.

However, now the pod jumps between offline and online in the BlueCurve app every minute or so (can literally see it switch between modes several times in the app). I'm curious if anybody else has run into this issue and if they have found a solution??

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unfortunately, this is unsupported with the switch. If yo...

Moderator
Moderator

@ChrisWally unfortunately, this is unsupported with the switch. If you plugged your PC directly to the WiFi pod via ethernet do you notice the same issues?

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The computer only has one ethernet port, which is plugged...

ChrisWally
Grasshopper

The computer only has one ethernet port, which is plugged into the modem on the other side of the house. That was the reason I purchased the switch, to be able to plug both the computer and pod directly to the modem (via the switch). I find it quite odd that your internet hardware is incompatible with a network switch, considering many users are trying to hard-wire in as many devices as possible for better connections.

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the WiFi pods provide an output ethernet connection. Conn...

Moderator
Moderator

@ChrisWally the WiFi pods provide an output ethernet connection. Connecting the WiFi pod to the switch may be causing issues. Generally, connecting a switch is not supported but I've seen success in it working. 

When you plug the switch to the modem, and the 2 PCs to the switch. Do they work properly? Once that is done, the PODs shouldn't be connected to the modem in any way. 

Alternatively, you can use your POD to directly connect to your second PC through ethernet.

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My main computer requires an ethernet connection to the m...

ChrisWally
Grasshopper

My main computer requires an ethernet connection to the modem for file sharing and connection stability. I already explained that the ethernet cable running from the modem to the computer works fine. I unplugged it to connect the switch at the computer end, in order to be able to connect both the computer and pod by ethernet. But since there is NO SUPPORT for the switch and the pod, it is useless for me. The computer only has one ethernet port and therefore cannot bypass the switch to achieve this. So now I am right back to where I started and have no help from Shaw for this...simply "yeah it's not compatible."

 

What you are suggesting (plug computer into pod) will not suffice for my situation and network needs. As many others have pointed out here, what is the point of this fancy new BlueCurve system if it isn't even compatible with a simple network switch to ensure the customer's connections are as stable as they require. 

That is what WE are paying for isn't it???

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