Not too tech savvy, I use an ethernet connection to my Shaw Gateway, and am always on Strict NAT, and often disconnect from the party, sometimes telling me its my UPNP, but I can't find that anywhere on my router (modem?) setup page (IP into the search bar). Help?
You may need to set up IP passthrough to resolve this issue. We have a bit more information on this on IP Passthrough for Hitron CGNM-2250
You'll need a second IP address to do this, so if you don't have one on the account already, I'd recommend checking in with our support team to have one added.