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Can only connect to Nationwide Network

Grasshopper

I’m in BC lower mainland, I just moved my two mobile phones from Rogers to Shaw Mobile, one Is working fine but The other one cannot connect to Shaw network, it can only connect to Nationwide Networks but need to turn Roaming on which isn’t a big deal since there is no extra charges but kind of weird. Any idea why this is happening?

Thanks

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-- what type of mobile phone do you have? If it is an iPh...

Grand Master

@Soso406 -- what type of mobile phone do you have?

If it is an iPhone, click Settings, click General, scroll-down to the bottom, click Reset.  Click Reset Network Settings.

If it is not an iPhone, then try to do the same "reset".

 

 

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It is an LG G6, today even when it showed the phone is co...

Grasshopper

It is an LG G6, today even when it showed the phone is connected to Nationwide but still cannot make or receive calls. Incoming calls went direct to VM and out going calls cannot be made, will reset tonight and try again. 

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Reset network didn’t help, still only connects to Nationw...

Grasshopper

Reset network didn’t help, still only connects to Nationwide with roaming. Forced to connect to Shaw but cannot make or receive calls

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Just noticed that it turns off roaming by itself and as a...

Grasshopper

Just noticed that it turns off roaming by itself and as a result disconnects from Nationwide Networks. Will this be a SIM card issue of something wrong with my number?

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-- Reset network didn’t help Text "SIM" -- in capital let...

Grand Master

@Soso406 -- Reset network didn’t help

Text the 3 letters: SIM  -- in capital letters -- to 40001. That will update your SIM card, after you restart your mobile phone.

 

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Just did, will monitor. Thanks

Grasshopper

Just did, will monitor. Thanks

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Didn’t help, if it stays connecting to Nationwide it will...

Grasshopper

Didn’t help, if it stays connecting to Nationwide it will be OK, problem is it automatically changes carriers and when it changed to Shaw, I can’t make or receive calls. How can I make it stick to Nationwide?

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-- that "Nationwide" network is a contract between Shaw a...

Grand Master

@Soso406 -- How can I make it stick to Nationwide?

Probably not what you wanted to hear: take your cell-phone to a physical location where there is no nearby Shaw cell-phone tower, but where there is some other cell-phone coverage. Leechtown? Bella Coola?

That "Nationwide" network is a contract between Shaw and the others (Telus, Bell, Rogers) to provide "roaming" services when your phone cannot connect to Shaw's cell-phone towers.

This is a "user-to-user" discussion forum. At this point (no need to add "in time"), I recommend that you contact Shaw Support (currently, online chat is given priority over telephone) and get them to trouble-shoot. After all, you probably are paying Shaw over $100/month (including taxes) for your Internet connection -- make them "earn" your money. 🙂

 

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I recommend setting up the APN settings manually. Shaw Mo...

Grasshopper

I recommend setting up the APN settings manually.

Shaw Mobile APN Set-Up 

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