eSIM frustrations

dorkstick
Grasshopper

I have my family's iPhones all using eSIM at this point and was pretty happy with everything up to today.

I purchased a new iPhone for my daughter and it arrived today. Thought this would be a pretty easy experience as online support docs from Apple and Shaw show its possible to transfer the eSIM to another device. Apple even has a feature built into the iPhone transfer software to transfer the eSIM during setup.

Much to my dismay nothing worked as I had hoped it would. The iOS transfer reported that the eSIM transfer for the Shaw eSIM is not supported. Then following the support docs and using the My Shaw Mobile portal wouldn't work and would report that the eSIM has already been enabled.

Next move was to contact Shaw Support. That didn't bring me any joy as they were unable to give me anything more than the steps I had already gone through. So now I have to make my way to a Shaw Mobile store to get this done. Just wanted to share my woes and see if anyone else has gone through this and has some advice on maybe a way through this. 

5 Replies

did this get resolved - i too had the same issue, its bee...

Jmuench
Grasshopper

did this get resolved - i too had the same issue, its been a week, I've been to the store, been on the phone with them for probably a total of 4 hours and they just keep passing the buck saying it needs to be escalated with support and will take 3 days.  Its been a week, they gave me a new physical sim (doesn't help as I already have a physical sim in my phone need the esim, and now when I try to generate the QR code it states there is an error on the server, please try again.  Cannot get any clarity on what the issue is from Shaw

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Sorry to hear about the challenge to activate the eSIM on...

shaw-daniel
Moderator
Moderator

@Jmuench Sorry to hear about the challenge to activate the eSIM on your cell phone. Please click/tap on this link to chat directly with a technical support agent to complete the eSIM activation on your Shaw Mobile account: 

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I am having the exact same issue. No one can resolve the...

Heatherjane1972
Grasshopper

I am having the exact same issue. No one can resolve the problem. I am cancelling the line and will look at adding an app. Shaw's tech support is very frustrating to deal with. No one follows the service tickets and they don't seem to have very in depth knowledge of how to help. 

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I also have the same issue,   how do you get this issue e...

chrlee
Grasshopper

I also have the same issue,   how do you get this issue escalated ?      

Online support referred to the shaw store ,  neither could resolve this. 

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-- how do you get this issue escalated ?    Only a Shaw A...

mdk
Grand Master

@chrlee -- how do you get this issue escalated ?   

Only a Shaw Agent can "escalate" to their next tier of support. It's not something that a Shaw customer can do via "self-service".  If it was, then "everybody" would try it, defeating the purpose of deploying "first-level" Agents.

 

 

 

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