-- iPhone with Shaw SIM card ... works fine. Would greatl...

[mdk]

@Krammer -- iPhone with Shaw SIM card ... works fine. Would greatly appreciate any help to resolve this

I think that the volunteer contributors on this peer-to-peer discussion forum have done all that they can.

I recommend that you call Shaw Support, and ask them to explain the difference: Shaw SIM works with iPhone, but not with your Samsung device(s).

[mdk]

@Krammer -- have you checked your phones against the "checker" referenced on this Shaw web-page:

 https://support.shaw.ca/t5/mobile-articles/shaw-mobile-enhanced-services-device-compatibility/ta-p/2...

?

[Mark_P]

I've been going back and forth with Shaw and Samsung since April for this issue. I finally got escalated far enough to talk to IT person after 3 months of no service at home due to no WiFi/VoLTE calling. That was last week, and they finally admitted that between the 5 phones and 4 Shaw sims all having issues, but other provider sims working fine in all my phones that there was an issue and they would be contacting Samsung to sort it out. I heard back a few days later that an OTA update would be pushed. Today was that day. 

I have WiFI calling and VoLTE working again after a "sim update" was pushed! 

[Fairbridge]

My wifi calling has suddenly re-appeared on my Note9.
Yay! Welcome back my friend.

[Fairbridge]

Finally, my wifi calling has re-appeared on my Note9.
Yay! Welcome back my friend.

[Netyang]

Cannot see WiFi calling and VoLTE options

[Netyang]

how did you do ?

[shaw-ada]

@Netyang Have you already checked out these settings? VoLTE (Voice over LTE)  and Wifi calling?

[Netyang]

yes. I did. there thing is there no this memu

[shaw-ada]

For Android (given that your phone is up-to-date), to enable the VoLTE, try these steps;

1. Open the Settings
2. Select Connections
3. Select Mobile NetworksYou should see the VoLTE slide button if it is On or OFF