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-- iPhone with Shaw SIM card ... works fine. Would greatl...

mdk
Grand Master

@Krammer -- iPhone with Shaw SIM card ... works fine. Would greatly appreciate any help to resolve this

I think that the volunteer contributors on this peer-to-peer discussion forum have done all that they can.

I recommend that you call Shaw Support, and ask them to explain the difference: Shaw SIM works with iPhone, but not with your Samsung device(s).

 

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-- have you checked your phones against the "checker" ref...

mdk
Grand Master

@Krammer -- have you checked your phones against the "checker" referenced on this Shaw web-page:

 https://support.shaw.ca/t5/mobile-articles/shaw-mobile-enhanced-services-device-compatibility/ta-p/2...

?

 

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I've been going back and forth with Shaw and Samsung sinc...

Mark_P
Grasshopper

I've been going back and forth with Shaw and Samsung since April for this issue. I finally got escalated far enough to talk to IT person after 3 months of no service at home due to no WiFi/VoLTE calling. That was last week, and they finally admitted that between the 5 phones and 4 Shaw sims all having issues, but other provider sims working fine in all my phones that there was an issue and they would be contacting Samsung to sort it out. I heard back a few days later that an OTA update would be pushed. Today was that day. 

I have WiFI calling and VoLTE working again after a "sim update" was pushed! 

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My wifi calling has suddenly re-appeared on my Note9. Yay...

Fairbridge
Grasshopper

My wifi calling has suddenly re-appeared on my Note9.
Yay! Welcome back my friend.

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Finally, my wifi calling has re-appeared on my Note9. Yay...

Fairbridge
Grasshopper

Finally, my wifi calling has re-appeared on my Note9.
Yay! Welcome back my friend.

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Cannot see WiFi calling and VoLTE options

Netyang
Grasshopper

Cannot see WiFi calling and VoLTE options

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how did you do ?

Netyang
Grasshopper

how did you do ?

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Have you already checked out these settings? VoLTE (Voice...

shaw-ada
Moderator
Moderator

@Netyang Have you already checked out these settings? VoLTE (Voice over LTE)  and Wifi calling?

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yes. I did. there thing is there no this memu

Netyang
Grasshopper

yes. I did. there thing is there no this memu

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For Android (given that your phone is up-to-date), to ena...

shaw-ada
Moderator
Moderator

For Android (given that your phone is up-to-date), to enable the VoLTE, try these steps;

  1. Open the Settings
  2. Select Connections
  3. Select Mobile NetworksYou should see the VoLTE slide button if it is On or OFF
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