While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.
Arris TM502 Phone Terminal
Solid Green Light: the unit is receiving power.
Solid Green Light: the downstream channel is connected.
Solid Green Light: the upstream channel is connected.
Solid Green Light: Indicates that the Digital Phone Terminal is currently online.
Indicates a connection to a computer on either the ethernet or USB ports. This functionality is disabled.
Solid Green Light: Indicates that the phone is connected and is currently "On-hook."
Flashing light indicates the line is currently "Off hook" or in use.
Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power.