Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find information that will help familiarize you with your Arris TM502.
Note: While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.
Arris TM502 Phone Terminal - Front View
Here is a look at the front view of the Arris TM502 phone terminal:
Arris TM502 Phone Terminal
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Power
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Solid Green Light: the unit is receiving power.
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DS
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Solid Green Light: the downstream channel is connected. |
US
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Solid Green Light: the upstream channel is connected. |
Online
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Solid Green Light: Indicates that the Digital Phone Terminal is currently online.
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Link
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Indicates a connection to a computer on either the ethernet or USB ports. This functionality is disabled.
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Telephone 1/2
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Solid Green Light: Indicates that the phone is connected and is currently "On-hook."
Flashing light indicates the line is currently "Off hook" or in use.
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Battery
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Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power.
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Arris TM502 Phone Terminal - Rear View
Here is a look at the rear view of an Arris TM502 phone terminal:
Rear View |
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Telephone
Jack
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Connects the Phone Terminal to a telephone, or telephone jack.
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USB |
Connects the Digital Phone Terminal to an external device. The USB port on the Phone Terminal is disabled. |
Ethernet |
Connects the Phone Terminal to an Ethernet-equipped computer or third-party device (router, ethernet hub, etc.) This port is disabled.
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Reset |
When held down for 15 seconds, this button will reset the Digital Phone Terminal.
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Cable |
Connects the modem to the cable outlet using a coaxial cable.
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Power |
Connects modem to the power supply.
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