Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT).

On this page, you will find information that will help familiarise you with your Arris TM502. 

If you have a Motorola SBV5120, Motorola SBV5220 or Arris TM602 instead, you can find information about those devices here:

 

On This Page

Your Arris TM502 Phone Terminal - Front View

Your Arris TM502 Phone Terminal - Rear View

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Note

While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.

 

Arris TM502 Phone Terminal

Arris TM502 Phone Terminal

Power

Solid Green Light: the unit is receiving power.

DS

Solid Green Light: the downstream channel is connected.

US

Solid Green Light: the upstream channel is connected.

Online

Solid Green Light: Indicates that the Digital Phone Terminal is currently online.

Link

Indicates a connection to a computer on either the ethernet or USB ports. This functionality is disabled.

Telephone 1/2

Solid Green Light: Indicates that the phone is connected and is currently "On-hook."

 

Flashing light indicates the line is currently "Off hook" or in use.

Battery

Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power.

 

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Rear View

Arris TM502 Phone Terminal

Telephone

Jack

Connects the Phone Terminal to a telephone, or telephone jack.

USB Connects the Digital Phone Terminal to an external device. The USB port on the Phone Terminal is disabled.
Ethernet

Connects the Phone Terminal to an Ethernet equipped computer or third party device (router, ethernet hub, etc.) This port is disabled.

Reset When held down for 15 seconds, this button will reset the Digital Phone Terminal.
Cable Connects the modem to the cable outlet using a coaxial cable.
Power Connects modem to the power supply.

 

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