Learn about the hardware features, specifications and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT).
On this page, you will find information that will help familiarize you with your Arris TM602. If you have a Motorola SBV5120, Motorola SBV5220 or Arris TM502 instead, you can find information about those devices here:
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.
Arris TM602 Phone Terminal - front view
Learn about the various light sequences mean on the Arris TM602 Phone Terminal.
Solid Green Light: the unit is receiving power.
Solid Green Light: the downstream channel is connected.
Solid Green Light: the upstream channel is connected.
Solid Green Light: the modem is online. Flashing Light: the modem is scanning for network connectivity.
Indicates a connection to a computer on either the Ethernet or USB ports. This functionality is disabled.
Solid Green Light: Indicates that the phone is connected and is currently "On-hook"
Flashing light indicates the line is currently "Off hook" or in use
Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power.