Just completed the survey early this evening, and referred to several audio dropouts, on demand and recorded program playback ceasing abruptly and returning to the live program, and freezing momentarily on occasion. These were up to now fairly infrequent, but post survey this evening has been particularly bad. The remotes became totally unresponsive on many occasions. We do not have picture problems, but these annoying interferences are really starting to make me question the wisdom of my decision to upgrade.

There are many excellent features to BlueCurve, however the failure to warn of the loss of many prior accumulated recordings in upgrading, and the constant irritants above mentioned make it much easier to contemplate examining the competition.

Can you assure me these glitches will be rectified very shortly?