My problems began when upgraded my internet and tv services with Shaw on a two year plan and received the new equipment for installation. You figure that an upgrade = better equipment , quality and improved customer service but this was totally opposite.  The equipment malfunctioned because I could not get several devices which were 2.4 g to connect and they kept getting dropped. So I just told them I will get the new tv internet package (pay higher ) but keep the old equipment boxes at the same price despite the downgrade in equipment. 

After this frustrating month of switch overs, my next shaw  bill was over $1200 because this customer service rep ( one called asdeep another called deep from PEI) insisted that I had not returned the equipment despite the fact that I had follow all of Shaw’s exact instructions of returning the equipment. 

so my word of advice is basically either don’t switch to Shaw or keep your services and don’t upgrade because if you run into problems with new packages, their uneducated customer service reps will make your problems worse and bills impossibly higher !!!