Hi there,

Many months ago, I had an issue with intermittent service on my WiFi and wired connections in my house. It took over 2 months for the different tiers of Shaw technicians to fix this issue for my household (Which had nothing to do with the mode, or our "device limitations". I have just returned from living outside of my home where I used a shaw 600 plan in my temporary residence. Now I have returned to my home, hooked up the same desktop computer to the wired connection in my room only to experience the same aggravating issue. I hope that this time it does not take 2 months to finally solve this issue as I am confident it must be the same problem.

Please do not ask me to turn my modem on and off again.

Here is a picture from PingPlotter 5. Using fast.com, no speed over 80 down is achieved and each speed measured is paired with HIGH latency