Hi, Community, please help me decide if this is fair treatment:

I have been a happy and loyal shaw customer on a 2 year contract. I had to do an emergency move to a new apartment during COVID 19. The Shaw website and agent assured me that my move was processed and all I had to do was plug in my modem. I went to my new place and it did not work. Shaw sent an agent to my place who understandably refused to enter the building electrical room during the social distancing period. I risk losing my job if I do not get connected by today (3 days since my first call to Shaw).

Now, Telus has agreed to work a solution with me and get me connected today. However, the loyalty department from Shaw is asking me to pay cancellation fees for each month in my contract which does not let me make a decision and move to Telus! I understand them not being able to send a technician but they are not making ANY attempt to understand my situation of not having internet and being unable to work. This is so unfair, Need community and social media support to get this resolved!