Hello,

Just looking to see if anyone else is having the same problem as I am in my household. The best word to describe the problem is "micro-outages". At random times net access connection will drop for 2mins (and sometimes go as long as 10mins) then kick back up. Said issue happens sporadic -- it's only today, Sunday (04/12/2020), that the reported issue happened one time after another (then another, then another, etc.). For info, this started happening around 2 weeks ago -- when my younger sister was taking an online university exam and she had reported that net access dropped then kicked back up (happened three times during said exam). I am just wondering if this is just an issue that I have or if anyone else in the city is having this as well. If said issue is not just happening in my household then maybe this is caused by people staying home, or to be more precise, more people that Shaw anticipates to stay home in a single time (due to the COVID-19 epidemic), using up internet and then in turn Shaw servers could not keep up w/ the traffic therefore causing the "micro-outages".

Quick info about my home network setup:

I have a Shaw Hitron Modem configured to be in bridge mode / pass-through mode and my internal network is managed through a third party router. Already did power cycle trick and this did not help. Also confirmed that the problem is the Shaw modem/Shaw modem having trouble getting through to the internet. The problem does not lie on my third party router -- confirmed this since every time these said micro-outages happens I plug the ethernet cable form my PC to the Shaw modem and I just get an APIPA (tech-term) address and no net access; and when net goes back up, the address changes to my WAN IP (it's a WAN IP since the Shaw modem is in bridge mode as reported).

Any help and/or confirmation will be great.

-Winnipeg Shaw Customer