Hello!

I disabled my automatic withdrawals last summer as I was double-charged a couple times. When I brought this to their attention, they gave me a credit and I didn't have to pay for a few months to make up for the double payments. I did decide to cancel the automatic withdrawal though, and just pay manually to avoid this problem in the future.

Once I was to start making payments again, they kept taking out the payments as well. This has continued every month since I disabled them and my account does state that auto payments are disabled... I contacted Shaw to inquire and was told that I was making the payments... This is not true because it is the exact same amount every time (same as what they used to withdraw) and it is different than the amount that I put on each month. Because of this, I have been paying my bill, as well as having Shaw take money out. This has caused multiple NSF fees from other bills that I had insufficient funds for because of Shaw taking money out of my account when they aren't supposed to.

Has anybody else had this issue? When I contact them they say that they aren't doing it, but my bank statements say otherwise.

Thanks in advance 🙂