As a loyal and long standing shaw customer I deeply regret upgrading to shaw bluE curve tv. We have had nothing but problems with the sound cutting out and the picture freezing and glitching. It is happening on all 3 tvs in our home. We used chat support to trouble shoot but nothing seems out of the ordinary with regards to connectivity or signal strength. It is so bad on my daughters tv That her volume only works for 1-2 minutes at a time before cutting out. In order to get it to work again we have to either change the channel back and forth or turn off/on the tv. Why is this happening? I have read a lot of posts about this and many reviews online about this system. 

how can I fix this? I am trapped in a contract with shaw otherwise I would look at switching to another provider. My other daughter who lives in a different home (same neighborhood) has this same problem too. 

it is beyond unacceptable that a service we are paying almost $200 a month for isn’t working and when we call for help we get no answers or resolutions. We just get the run around and quite frankly I am fed up