I recently was sent an email from a verified shaw account about locking in a special promotion. It was internet 300 for $60/month for 24 months. I ordered this plan, got an email of confirmation, reference ID and that within 24hr I'd get another email letting me know it had been processed. I never got this email so I called. They told me they had no record of this order and they don't offer internet 300. They also told me that since I never got an email of my order being processed, that the offer had expired. How can this happen?