Internet 300 value plan

[Hayley3]

I recently was sent an email from a verified shaw account about locking in a special promotion. It was internet 300 for $60/month for 24 months. I ordered this plan, got an email of confirmation, reference ID and that within 24hr I'd get another email letting me know it had been processed. I never got this email so I called. They told me they had no record of this order and they don't offer internet 300. They also told me that since I never got an email of my order being processed, that the offer had expired. How can this happen? 

[mdk]

@Hayley3 -- It was internet 300 for $60/month for 24 months

I think that you have been "spoofed".

A few months ago, Shaw "rebranded" their "Internet 300" plan as "Fibre+ 300".  So, the scammer has not kept-up with that change.

If you still have the original E-mail, check the "headers" in the message, especially the "FROM:" and the "REPLY-TO" lines.

In the "body" of the E-mail, instead of "clicking" where they ask, click with your 2nd (usually the right-side) mouse-button, and choose "Copy Hyperlink". Then, open some text-editor in Windows, e.g., Notepad or Wordpad or Microsoft Word, and "paste" into a new document, to see the full URL. If should start with "https://", continue with some text, then ".shaw.ca/". (dot-shaw-dot-ca-slash). If you do not see EXACTLY that, the URL is _not_ pointing to a Shaw web-site.  Also, you can "paste" the URL into a reply on this thread, for us to look at.

Did you give any information on the "signup" page, e.g., your credit-card details?  If so, contact the bank that issued the credit-card, and cancel that card, and get a new credit-card number.  Get them to check your account for any recent, unauthorized, transactions.