I have a new house build. I'm trying to get Shaw services connected from the street to the house.

I'm not moving my internet/tv services at this time I just want the physical connection made to the external box on the house.

I tried phoning customer support and they were really confused about what to do. They told me there was no Shaw service in that area, even though I had Shaw before rebuilding the house.

Who am I supposed to talk to about this?