I called the customer service line trying to get information about adjusting my internet service to include a mobile plan. I have been a customer for over 3 years. After trying to get on the chat service with no success I waited on hold through the phone line for over 2 hours. I finally got a hold of someone only to have them hang up on me. I wasn't being rude, only asking questions about the different offers and the agent clearly decided to hang up. I will be switching to Telus asap.