Terrible service, limited support and same issue persists. White light in modem indicates internet connection but no access. Been told to reset a 1000 times like I don't understand what my problem is. They set up 2 IPs to help with traffic and hopefully solve my issues, nope same problem. Little to no information as to why this problem exists. Nothing like paying for something that doesn't work. I strongly recommend anyone having the same issue just leave shaw. Been sent a new modem and even then the problem continues. Fed up and very angry. Not to mention with covid working from home isn't possible with my connection constantly dropping. Missing meetings, calls and important work online functions that I constantly have to try to reconnect to. Shaw can you at least give me a reason and explain? Or send me a full refund for this month and I will gladly leave my plan. If anyone here has a fix which is unlikely because it seems to be either the routers/modems are unable to hold a stable connection or shaw has a problem in my area.