I had arranged for a Shaw tech to visit my residence to investigate intermittent drop outs of cable, land-line phone, and internet concurrently.  In addition at least two other residents of my condo building experience identical outages.  The tech was supposed to arrive between 11 am and 1 pm, today, Saturday, June 19.  No one showed up, no one called, texted, or emailed to say they were going to be late or not coming at all.  At 2:30 I phoned Shaw to find out what was happening.  The Shaw agent could not say what the problem was and that she would have the tech phone.

At 2 pm I did receive a call from Shaw's service dispatch which quite frankly was near unintelligible.  He must have been using Shaw's mobile phone service.  He subsequently informed me that they were short staffed and no-one would be coming today but someone would show tomorrow, Sunday between 2 and 4.  I am not holding my breath.

The fact that Shaw could not keep their scheduled service appointment is bad enough but to not contact  me to inform me of this problem is beyond belief!  And Shaw calls itself a communication company! Who do I complain to?  The BBB or what?