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BlueCurve and Recording Playback

silas1
Grasshopper

I know there is an old thread on here, but we are still experiencing playback issues with BlueCurve. Recordings skip ahead, freeze, stop and then ask us if we want to delete the recording. I've spent hours on two separate occasions with tech support within the last two weeks. First time they were able to do something to correct the problem after 45 minutes. Last night, same tech, but couldn't solve the issue...other than saying it was a known issue and tech support was working on it. Extremely frustrated with the whole situation! Anyone have a work around or potential solution? 

Steve

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