This problem has been with us in West-North West Calgary for over two weeks now. After several chats and a Tech visit Monday the problem was referred by the Tech to Maintenance. My question is how long does it take Maintenace to act? This TV service has been habitually poor for years as this has happened every few months, indicating to me an ongoing problem in this neck of the woods that Shaw is unable or unwilling to fix. To say I am annoyed is an understatement, and I am fed up with the effort it takes just to get a maintenance referal let alone going through the default suggestions by chat folks over and over which solves nothing. As far as I'm concerned, this results in a serious denial of service, and if I could find a way to elevate this, even to the point of registering a complaint with a regulatory agency, I would do that. What's it going to take to get Shaw to fix this???